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Help us to keep you safe! Posted on 21 Jul 2020



The pubs, restaurants and hair salons are opening, but it is still not safe to open for usual surgery business.

We want to reassure all our patients that in spite of the closed front door we are providing as near to a full service as we can safely offer.

When you phone for an appointment you will be allocated a telephone consultation initially. This reduces the risks of an COVID outbreak in the surgery, which would lead to us being shut down for a protracted period of time. A significant number of our staff have already been infected with COVID 19.


If you need GP or Nurse attention please phone the surgery preferably first thing in the morning so that we can allocate you a telephone consultation later in the day. The consultation will be either morning or afternoon. If you are a key worker and/or struggle to answer your phone when at work please inform the Receptionist when booking your consultation. On the phone your doctor or nurse will make an assessment of the best way to help you. We can also provide assessment by video or photograph. If it is necessary to bring you into the building we will arrange to see you face to face wearing PPE. You will be asked to attend the surgery at a specific time and we will be as punctual as possible to avoid patients waiting unnecessarily at the surgery and to minimise risks to you and our staff. Don’t forget your umbrella as we can’t allow patients to crowd into the foyer or waiting areas.


If you are asked to attend for a face to face appointment at the surgery please if medically possible, wear a mask to protect yourself and our staff.


If you have an Accident or emergency you should still attend A/E or phone 999. Please do not ignore any important symptoms like passing blood, coughing up blood, change in bowel habit and prolonged cough.



If you have any symptoms of COVID infection you must not attend the surgery. Please phone for advice.


We are safely seeing our shielding/very vulnerable patients as necessary to ensure ongoing health checks happen, and we have made COVID-safe arrangements for our pregnant ladies, baby checks and vaccinations.


We are already making plans to organize safe flu vaccination clinics in the Autumn.


There is a dedicated email address which can be found on our website for patients to email prescription requests if they do not have on line prescriptions set up. Please do not use this email address to ask medical questions, these should be managed through our telephone appointments.


We request that you nominate a pharmacy so that we can send your prescriptions electronically to a local chemist. This is another way of reducing contact and infection risks.


 We understand that our patients appreciate continuity of care but in these unusual times it is not always possible to provide appointments with your usual GP. Please be flexible. We all work closely together and make thorough notes.


We are providing home visits as usual for our terminally ill patients with the help of our wonderful District Nurses.


Please be aware that in spite of what it says on the news many of the hospital and community services are not yet up and running properly. A lot of outpatient appointments are being conducted on the phone and there are significant delays in most hospital departments.


On a more positive note the number of patients with COVID 19 infection in our local hospitals has significantly reduced in recent weeks.


Please help us to avoid a second peak in infections by adhering to government guidance.


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