This is a short online form that is the quickest and simplest way for the majority of our patients to access us for assistance with administrative queries. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.
Please do not use this online form for urgent or emergency requests.
The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.
Please contact 111 during out of hours or 999 if this is an emergency.
Extended access to GP services
In addition to being open Monday to Friday 8am till 6.30 pm, we also have access to what is known as 'Extended Access' appointments after 6.30pm on weekdays until 8pm over the telephone, and Saturdays 9am-5pm (face to face or telephone appointments available).
These appointments are pre-bookable only, not an acute on the day service
The service is provided by a team of receptionists & GPs who work for Solihull Rural PCN (Primary Care Network)-& are currently staff from Dorridge, Arden, Balsall Common & Hampton Surgeries. From the 6th April 2024 the Saturday service will alternate between Dorridge Surgery & Balsall Common Surgery.
You may ask for access to these appointments when you submit your request for an appointment, or we may offer them to you, depending on appointment availability.
You and your general practice:
Dorridge Surgery asks that you:
· Treat all staff and other patients with courtesy and respect.
· Use appointments responsibly and let us know as soon as possible if you are unable to attend.
· Provide accurate and up-to-date information about your health and personal details.
· Follow medical advice and prescribed treatment, or discuss any concerns with us.
· Use NHS resources wisely so that we can care for everyone who needs us.
· Be patient and understanding – demand for NHS services is very high, and we will always do our best to help.
· Give us feedback to help us improve our services.
Working together
This charter is a two-way agreement. By working together with mutual respect and understanding, we can ensure the best possible care and experience for all our patients
You and your general practice is the national guide on what you can expect from your GP surgery. It also explains what you can do to get the best from the NHS.