Useful Information

USEFUL TELEPHONE NUMBERS

DORRIDGE PHARMACY 01564 772118
WINDRIDGES CHEMISTS - KNOWLE 01564 772150
AGE UK 0121 705 9128
SOLIHULL HOSPITAL - MAIN SWITCHBOARD 0121 424 2000
HEARTLANDS HOSPITAL - MAIN SWITCHBOARD 0121 424 2000
GOOD HOPE HOSPITAL - MAIN SWITCHBOARD 0121 424 2000
WARWICK HOSPITAL - MAIN SWITCHBOARD 01926 495321
SAMARITANS 0121 704 2255
POLICE - NON URGENT 101
NHS 111 - NON URGENT 111
POLICE - AMBULANCE - FIRE - EMERGENCY 999

GLOSSARY

BM Bachelor of Medicine
BSc Bachelor of Science
CCG Clinical Commissioning Group
ChB Bachelor of Surgery
DA Diploma in Anaesthetics
DCH Diploma in Child Health
DFFP Diploma of the Faculty of Family Planning
DFSRH Diploma of the Faculty of Sexual and Reproductive Healthcare
DGM Diploma in Geriatric Medicine
DPN Doctor of Nursing Practice
DRCOG Diploma Royal College of Obstetricians and Gynaecologists
MB Bachelor of Medicine
MBBS Bachelor of Medicine and Bachelor of Surgery
MB ChB Bachelor of Medicine and Bachelor of Surgery
MRCGP Member Royal College of General Practitioners
PPG Patients Participation Group
RGN Registered General Nurse

Solihull Family Information Service

Information for parents with children is available from the Solihull Family Inofrmation Service, a selection can be found by clicking on the appropriate link below.

Click here to view information on free childcare for 2 year olds

Click here to view information on free esrly education for three and four year olds.

Click here to view general information for families with children aged 0 to 19 years of age.

Click here To view detailed information on Tax Credits.

Harry Moseley Centre – As part of the Help Harry Help Others Cancer Charity the Birmingham Drop In Cancer Support Centre has been created based on a personal journey with Cancer. The centre has been created to offer a ‘home from home’ environment to patients and anyone touched by any type of cancer. Please see attached for details:

Click here to view the Harry Moseley Centre poster

Click here to view the Harry Moseley Centre informtion leaflet

Electronic Prescription Service.

Is this service right for you?

YES – if you have a stable condition and you:

  • Don’t want to go to your GP practice every time to collect your repeat prescription
  • Collect your medicines from the same place most of the time
  • Already use a prescription collection service.

NO – if you:

  • Don’t get prescriptions very often
  • Pick up your medicines from different places
  • Travel or work away from home a lot.

* Certain Medications are not supported by this system*

(For example Controlled Drugs)

The Receptionist will advise you accordingly.

More information can be found here.

A sample of the Nomination Leaflet can be seen by clicking here.

How we use your information

Using & Protecting your records

The practice asks you for information so that you can receive proper care and treatment. We keep this information, together with details of your care because it may be needed if we see you again.

We may use this information for other reasons : for example to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, can account for how it spends taxpayers money and the actions it takes on our behalf. Information may also be needed to help educate tomorrow’s clinical staff and to carry out medical and other health research for the benefit of everyone.

Sometimes the law requires us to pass on information, but in these circumstances we would see your permission first. However, we can disclose personal information about a patient if it is in the interest of either that person or the general public for example, on a missing person.

The NHS Central Register for England and Wales holds basic personal details of all patients registered with a general practitioner. The Register does not contain clinical information.

All staff working for the NHS have a legal duty to keep information about you confidential.

Who are our partner organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations;

  • NHS England
  • NHS Trusts
  • Specialist Trusts
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private Sector Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services
  • Local Authorities
  • Education Services
  • Fire and Rescue Services
  • Police
  • Other ‘data processors’

You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit we may need to share information about you. The surgery only ever uses or passes on information about you if people have a genuine need for it in your interest. We share clinical information about you with our colleagues in secondary care—by this we mean the hospitals that might treat you. So if we refer you to see a consultant we will include details about you and your past medical history as well as why we are sending you to see someone. If you attend the Solihull GP led walk in centre, you will be asked if you want to share the details of your consultation with us. It helps us if you do agree in order that we keep an up to date record of all your treatment and prescriptions. Anyone who received information from us is also under a legal duty to keep it confidential.

Your relatives, carers or friends can only be kept up to date with your medical history or treatment if you consent for this to happen. Children under the age of 16 are usually classed as minors and therefore information regarding their care is shared with their parents, unless they are thought to be able to understand their own treatment and condition.

Please read our patient leaflet for more information TO BE UPDATED or follow the links below. If you would like an opt out form please print off the opt out forms at the bottom of the page and return to the surgery.

The practice is part of the local Your care connect project - to find out more about this please follow the link http://midlandsyourcareconnected.nhs.uk/index.php/patient-information

The practice has both a Senior Information Risk Owner (Amanda Shakespeare) and a Caldicott Guardian (Dr D Reid). Contact the surgery on 01564 776262

NHS Choices - information sharing http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Pages/care-data.aspx

Patient Information leaflet http://www.england.nhs.uk/wp-content/uploads/2013/08/cd-leaflet1.pdf

http://www.england.nhs.uk/wp-content/uploads/2013/09/cd-leaflet-lrg-prnt.pdf (large print)

Understanding patient data - https://understandingpatientdata.org.uk/

OPT OUT FORMS

summary care opt out form

Your care connected opt out information - http://midlandsyourcareconnected.nhs.uk/index.php/patient-information/if-you-don-t-want-your-information-shared

What you can expect when you are referred by your GP to see a specialist

If you ask your GP to refer you to a specialist, they will probably suggest that you first try various tests, or treatment options, to see whether your condition improves. Generally, you cannot self-refer to a specialist within the NHS, except when accessing sexual health clinics or accident and emergency (A&E) treatment.

A specialist will only see you with a letter of referral from your GP. The letter will give the specialist essential background information, such as your medical history, and it will also contain details that the specialist needs to pay particular attention to.

Find out more about what you can expect when you are referred (PDF, 596kb).

If you want to see a private specialist, you are still advised to get a letter of referral from your GP. However, whether you see a private specialist, with or without a GP referral, or are referred to an NHS specialist, your GP is not obliged to accept the specialist's recommendations. For more information, read: Do I need a referral for private treatment?

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