Policies

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally (rude/angry/shouting and/or swearing), physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises. We are here to help you, so please let us do that, whilst treating our staff with respect.

Patients' Rights And Responsibilities

Please view our Patients Rights And Responsibilities page

Patient Confidentiality And Data Protection

Please view our Confidentiality page

HOW WE USE YOUR INFORMATION leaflet (DOCX, 148KB)

March 2017 - Dorridge Surgery uses the clinical system 'SystmOne' which is managed by TPP. Following recent press releases about SystmOne data sharing (eDSM).

Dorridge Surgery currently has eDSM switched on but has a local policy & default position that no patient data recorded at the practice is shared with other SystmOne users but that we can view data recorded by other organisations (unless patients have requested to change their preference)

Patients can change this preference at anytime by contacting the surgery

PATIENT ACCESS TO THEIR GP RECORD

OUR FAIR PROCESSING NOTICE (DOCX, 87KB)

Data Protection Policy (DOCX, 826KB)

The practice is registered and complies with the GDPR privacy policy 2018. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the policy. If you wish to request access to the records held by the practice, please contact our reception staff .

Statement of intent for Dorridge Surgery

‘Improving patient online access’

Dorridge Surgery has already implemented the following to improve its patient’s online access to practice services:

Ordering repeat medication
Cancellation of patient appointments
Update contact details
Summary Care Record
Allow access to elements of their medical records included detailed read coded information

The practice also uses the following to improve its patient care:

GP2GP (electronic transfer of patient records between practices)
EPS (Electronic Prescription Service)

ACCESS TO MEDICAL RECORDS

From time to time it is possible that your records may be accessed by, for example, members of BSOL CCG or members of staff working for that body. These members of staff (who all will have signed a duty of confidentiality) are required to review the quality and consistency of patient records, for the management of healthcare services in the NHS.

Wherever it is practicable, patient information will be anonymised and/or aggregated. If this is not possible and patient identifiable information is disclosed, a note will be made in your records.

If you have any questions or comments about confidentiality of patient records, or if you would prefer that your records are not accessed for these purposes, please contact the Practice Manager.

Should you wish a third party to act on your behalf for specific enquiries relating to your medical records you will need to explicitly consent for them to do this. Please find our recommended form to complete to allow you to arrange this here (DOCX, 28KB). We will need to see identification of the 3rd party to set this up, & for the form to be signed by a witness (that is not the patient nor 3rd party). We will hold this consent for 12 months and will then contact you to confirm the consent still applies. Please note we will not be able to disclose any personal information to any 3rd party regardless of relationship to the patient without this explicit signed consent (or lasting power of attorney document for patients who no longer have mental capacity to conduct their health and wellbeing affairs themselves).

This is effective from the 25th May in line with the new Data Protection Act 2018 instigated by the General Data Protection Regulation (GDPR) on this date.

Should you wish to access your own medical records please complete this form (DOCX, 31KB) and bring to the surgery along with identification. Please allow a calendar month for us to respond.

PATIENTS' HEALTH RECORDS

How we use your medical records - Important information for patients

This practice handles medical records in-line with laws on data protection and confidentiality.
We share medical records with those who are involved in providing you with care and treatment.
We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
You have the right to be given a copy of your medical record.
You have the right to object to your medical records being shared with those who provide you with care.
You have the right to object to your information being used for medical research and to plan health services.
You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office.

COMPLAINTS

Please view our Comments, Suggestions and Complaints page

FEES FOR NON NHS SERVICES

The majority of procedures, consultations and services carried out at this surgery are paid for by the NHS. Where additional services are provided however, we are required to pass on the specific cost to patients.

Payment for any non NHS work is payable upfront, & is non refundable. We will not begin processing the work until payment is received.

The following does NOT fall under the remit of the GP contract & therefore must be done in non NHS time – hence the reason for the charge. The turnaround time on most of the following is a minimum of 4 weeks.

Please also note there is a waiting time of up to 6 weeks for appointments for medicals.

We are not trained for fitness to participate in skydiving/diving/altitude type activities.

Please do not book an appointment for a GP for any of the above. Please either bring the form into reception or place an enquiry at reception (for 'to whom it may concern' letters etc).

All requests will be dealt with in order of the date we receive them.

Fees quoted are the minimum for the service. There may be an additional cost dependant on the amount of work involved – we will contact you to advise you if the fee differs.

*Mental Health Capacity assessments should be done by private psychiatrists.

If the service you require is not listed, please raise an enquiry via reception. We will then seek to advise you whether the service is available, chargeable, and how much.

Table of fees
Service	Fee
Letter – To whom it may concern	£40-80
Claim form (e.g. private health, sickness/accident)	£40* min
Holiday cancellation insurance form/letter	£40* min
Fitness to travel certificate/letter	£50-120
Private sick notes	£40
Completion of childminder health form	£tbd (as depends on form). min £40
Letter regarding sickness during school exams	£40 min
Report on pro-forma, no exam	£tbd (as depends on form) - min £180
Written report with examination	£180 min
HGV/PCV/LGV medical examination**	£100 (subject to DVLA fees)
Private medical examination	£180
Fitness to participate** i.e. Camp America etc	£120 min
Firearms form	£70 min

We will provide care, now and in the future, to all our patients without discrimination and irrespective of patient’s age, sex, race, beliefs or special needs. We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.

Dorridge Surgery for the year ended 30 June 2023

Publication of GP Net Earnings for 2023/24 "All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice." The average pay for GPs who worked for six months or more in Dorridge Surgery in the last financial year was £60,797 before Tax and National Insurance. This is for 1 full-time GP and 10 part-time GP's

ADULT & CHILD SAFEGUARDING POLICIES

The practice has a clinical lead and comprehensive policies for protecting both Adults and Children. Please click on the attached document for further information and useful contact details.

More information about the LSCB

Accessibility

Disabled parking bays are available in the roof top car park to the rear of the surgery. Access via Reception is designed with wheelchair access in mind. Disabled toilet facilities can be found adjacent to the waiting room area.

An induction loop is available, please see a receptionist.