Contact us online

This is a short online form that is the quickest and simplest way for the majority of our patients to access us for assistance with administrative queries. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.   Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency

Please note that in order to ensure the safety of all patients and NHS staff, all appointments need to be booked by telephone, where you will be asked about your symptoms, and a GP will decide whether your matter can be managed over the telephone or other methods, or will invite you down to the surgery. Please DO NOT visit the surgery to ask to book in with a GP. Please ring only.

For the latest advice about how to self isolate at home please click here.


CONTACTING THE SURGERY BY E-MAIL (not for clinical queries or booking appointments)

Please use this email address for non-clinical queries: nhsbsolccg.dorridge.admin@nhs.net

We are unable to respond to clinical questions / enquiries via email, nor book appointments. If you feel you need to speak to a doctor please ring the surgery.

We aim to respond to your e-mails within 3 working days.

(If you are chasing hospital test results please let us know when the test was done, what the test was for & who requested it).

For prescription requests please either use the online form above or nhsbsolccg.dorridge.prescriptions@nhs.net.

To cancel appointments, please use the 'cancel an appointment' form to let us know if you can't make your appointment, rather than you having to call us.  Please give as much notice as possible.  Appointment cancellation requests sent within 2 hours of the appointment being due may still result in a 'no show' on your record. 

Or try our online forms for non-clinical queries see the 'contact us online' button below

Thank you.  We hope you have found these services useful.

INFECTION PREVENTION MEASURES STILL IN PLACE.

 

When you call to book an appointment, you may be asked a series of questions around what you’re calling for. This will be to ensure you are directed to the most appropriate service or health professional for your condition, so please do provide as much detail as you can.

For those who are invited to attend our practice in person, please be assured that we are continuing to follow strict infection control and social distancing measures to keep you as safe as possible. As part of this, we ask that you wear a face covering at all times whilst in the practice.

If you have any COVID-19 symptoms, or have a positive lateral flow test , please do not attend.

Given the significant demand our services are currently experiencing, and following the national ask to clinically prioritise the most urgent services such as vaccines, urgent care, immunisations, cancer and high risk patients, some of our routine services may not be available as quickly as you are used to. We apologise for any inconvenience but assure you that we are working hard to provide care in the safest and most effective ways.

Don’t forget, you can download the NHS App or use online services for things like prescriptions or other healthcare needs. You can also use 111.nhs.uk or call 111 for urgent but non-life threatening concerns.

Your local pharmacy is also available to support with minor conditions or to provide further advice. For vaccine or COVID testing queries, you can call 119 where a trained call handler will be able to support you to book vaccine appointments, including boosters, or get a free PCR or lateral flow test.

For more information on the services 119 provides visit the NHS website or for more information on vaccination clinics near you, visit the Birmingham and Solihull COVID vaccine website. These measures will be reviewed on a regular basis and as soon as it is safe to do so, we will return to offering more face-to-face appointments. We thank you for your patience.

Practice News
  • 20May 2022

    PLATINUM JUBILEE BANK HOLIDAY CLOSURE

    The surgery will be closed for the Platinum Jubilee Bank Holiday on Thursday 2nd and Friday 3rd June. Please plan ahead for ordering your prescriptions due to us being closed for 4 days.

    Read More »
  • 09May 2022

    The surgery will be closed for staff training on Tuesday 10th May between 1pm - 2pm.

    The surgery will be closed for staff training on Tuesday 10th May between 1pm and 2pm . If you have an emergency and cannot wait until we reopen during this hour, please call Badger GP Services on the Tel Number: 0300 555 999. They will then contact our Duty Doctor here.

    Read More »
  • 06May 2022

    Phone Issues

    Good morning, We are currently experiencing technical issues with our phone lines this morning. We apologises for any inconvenience caused and we will be answering the phone lines as soon as we can. Thank you for understanding.

    Read More »
Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

Local Services, Let
Don
Contact a family lawyer today
Solihull Care Ltd Accuvision - The Eye Clinic Equanimity CBT Standley & Co Solicitors The Solihull Physiotherapy Clinic Ltd