How to make an Appointment

Dorridge Surgery operates an appointment only system.

Please find attached our surgery policy for appointment booking APPOINTMENT BOOKING policy APRIL 2017 V2.docx

Making an Appointment can be done in one of three ways (subject to availability)

By personal visit to the Surgery

During the normal reception hours of 8.00am to 6.30pm, Monday to Friday.

or  

By phone

During the normal surgery hours of 8.00am to 6.30pm Monday to Friday.

Tel: 01564 776262

or 

By Online Services

You can now organise routine 10 minute 'book on the day' GP appointments through our “SystmOnline” Services. (Please note this service is only available in the UK)

‘Book on the day’ appointments are released at 8.00am every weekday morning and will enable you to book the next available appointment that day rather than you needing to make a phone call to the surgery.

Appointments that are available in advance, up to 6 weeks, can also be booked online effective 6th Nov 2017.  This is subject to availability.  If there are no advance options visible online this will be the same as if you were to ring in to the surgery (i.e. if there are none, there are none by any method of booking).  If there are no advance options online then this means whatever was available has already been booked and appointment availability will be on the day only.

You can also cancel appointments, rather than having to ring the surgery.

DORRIDGE SURGERY POLICY IS THAT ALL NEW REGISTRATIONS FOR THE ONLINE SYSTEM NEED TO BE DONE FACE TO FACE AT THE SURGERY, & ON THE PRODUCTION OF PHOTOGRAPHIC ID. Patients wanting access to their detailed coded records are to expect a 28 day turn around, as their record has to be checked by a GP first before access is granted.

There is an option to register online for access however this service is NOT available at Dorridge Surgery.  Please accept our apologies for this but it is TPP who provide the clinical system, & they have put this as an option that we cannot remove.  We DO NOT accept, or respond to online requests to access records/appointments/prescriptions online.

Please note you can ONLY register as a NEW PATIENT in person at the surgery.  Although 'Systemonline' alludes to it being an option to register with the surgery using the online system, Dorridge Surgery does not use this facility

(Once you have your username & password please access your online account as soon as possible to change the password for added security.  Please note that your account will never be disabled due to inactivity, and you don't have to 'activate' your account, so if ever you have trouble signing in due invalid username or password, you will need to visit the surgery reception - we can't do this over the telephone)

SOME CHANGES HAVE BEEN INTRODUCED, BOTH TO THE APPOINTMENT AND THE MEDICATION PAGES WITHIN 'Systmonline', FOR ASSISTANCE PLEASE CLICK HERE

 

GP practices in England are required to display a statement of intent regarding their Patient Online contractual obligations

This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 31st March 2016.

 This date is subject to the necessary NHS GP systems and software being available to the practice.

 The practice currently offers the facility for patients:

  • to book, view, amend, cancel and print appointments online
  • to order online, view and print a list of their repeat prescriptions
  • to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions

We will publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, & posters by 31st March 2016

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3 Avenue Road, Dorridge, Solihull, B93 8LH
  • Telephone 01564 776262
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