Out of Normal Hours

Out Of Hours / Emergencies

Call 111 when it's less urgent than 999

Callers, who phone the surgery out of hours, will be played a voice message instructing them to hang up and redial 111.

The 111 call is free from both landlines and mobiles.

The NHS 111 service is to be used for out of hours enquiries which are less urgent than 999. Advice will be given, and you will be directed to the appropriate service available.

For a life threatening medical emergency, please dial 999


There have been changes to the NHS 111 service offering more solutions to patient's needs, with the ability to make appointments in the Booked Primary Care service at Solihull Hospital, as well as directing you to other facilities within the Borough.

There is now a shared reception area, from which you will be guided to the appropriate facility.


The Urgent Primary Care service will provide an urgent 'see and treat' service for patients with minor illnesses. This service will be for patients without a prior booked appointment. Patients will need to report to the Urgent Primary Care reception located next to the Minor Injuries Unit.


The Booked Primary Care service will be for patients who have an appointment booked for them, either via 111, their GP out-of-hours service or in some instances at the Urgent Priamry Care service.

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