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NOW RESOLVED!! DORRIDGE PHARMACY - IT ISSUES WITH PRESCRIPTIONS Posted on 7 Jul 2022

We have been told by the pharmacy that their IT issues have been resolved.

There will still be patients who will need to collect their prescriptions from the surgery as a result of today's issue, & we will let you know if this is the case where we are able too.

Thank you for your patience today. It is appreciated (POST FROM EARLIER TODAY) We have been advised by Dorridge Pharmacy this morning that they have an issue with their computer systems & cannot access any prescriptions sent to them electronically.

This may mean that any requests you have sent in (possibly) the last 48 hours will have to be printed green 'FP10's' and if so will have to be collected from the surgery. Where we can we will tell you this by text or 'phone.

You can take the printed script to any pharmacy for your medication to be dispensed. If you wish to change your nominated pharmacy you can ask the new pharmacy to update your records with their details.

There will be some patients whose prescription is 'stuck' electronically with Dorridge Pharmacy. Unfortunately there is no way for us to identify which patients this affects. The options are to wait for the pharmacies IT issue to be resolved (we have asked them to keep us updated with any news) & then collect from them, OR to ask for a replacement from the surgery (which can be sent electronically to another pharmacy). Unfortunately if the latter option is chosen the surgery cannot guarantee when this will be done as only a GP can deal with prescriptions & asking for a re-issue is additional work for them which is a challenge on our resources.

Please be patient with our staff as we try to be as helpful as possible whilst Dorridge Pharmacy have a difficult IT issue to sort.

If any patient is unhappy about this situation then please direct this to the pharmacy not the surgery as the IT issue is not of the surgery's making.

Thank you as ever for your understanding.
Dorridge Surgery

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